Orders placed before 1:00 PM UK (08:00 AM EST) will be dispatched same day (Monday-Friday)

Orders placed after 1:00PM on Friday will not be sent out until the following Monday or Business Day following a public holiday in the UK.

There are exceptional circumstances when this may be delayed such as due to busy periods during Black Friday, Christmas and Sales as well as if there are any queries regarding your order such as incomplete address, security checks etc.

Orders over £150 in the UK are shipped for free.

Orders over €150 in Germany, Netherlands, Belgium & France are shipped for free.

For the rest of the world, all orders over £250 will receive free international shipping.

We ship all orders from our fulfilment center in the United Kingdom.

Yes, we ship all over the world. Shipping costs may apply, and will be added at checkout.

UK - DPD, DHL & Royal Mail

EU - FedEx & UPS

USA & Canada - FedEx & UPS

Rest of World - FedEx & UPS

UK

DHL & DPD Next Working Day 

Two day Highlands & Islands - Friday 19th Dec  

Next day - Monday 22nd Dec

Royal Mail

Royal mail tracked 48 - Friday 19th Dec

ROW

FedEx

December 15: Last day for FedEx Connect + 5-day shipping.

December 21: Last day for FedEx Priority 1-day shipping.

UPS

16th December - Last day for International shipments (US & Canada)

All orders over £150 are shipped for free with Royal Mail and with DPD on orders over £250.

Royal Mail 48 (2-3 Business Days) - £4.99 (Free on orders over £150)

DPD (Next Business Day) - £5.99 (Free on orders over £250)

DHL (Next Business Day) - £7.99 (Free on orders over £350

Free standard shipping on orders over £250. All orders are shipped with Duties & Taxes Pre-Paid so you won't be charged anything to receive your parcel.

FedEx Standard (2-4 Business Days) - $20 (Free over £250 spend)

FedEx Express (1-3 Business Days) - $30

Free shipping on orders over £250.

FedEx Express (1-3 Business Days) - £25 (Free over £250 spend)

All orders are shipped with Duties & Taxes Pre-Paid so you won't be charged anything to receive your parcel.

Free standard shipping on orders over £150.

Standard (UPS) (3-5 Business Days) - €10 (Free over £150 spend)

UPS Express (1-3 Business Days) - €15

All orders are shipped DDP. You will not be charged any additional duties or taxes to receive your package.

Free standard shipping on orders over £250.

Standard (UPS) (3-5 Business Days) - £5 (Free over £250 spend)

FedEx Standard (2-4 Business Days) - £15-£25

FedEx Express (1-3 Business Days) - £20-£40

All orders are shipped DDP. You will not be charged any additional duties or taxes to receive your package.

Free shipping on orders over £250

UPS Express (1-3 Business Days) - £20 (Free over £250 spend)

FedEx Standard (2-4 Business Days) - £30

FedEx Express (1-3 Business Days) - £35

Orders under AUD$1,000 should not have to pay any import duties.

Free standard shipping on orders over £250

FedEx Standard (2-4 Business Days) - £25 (Free on orders over £250)

FedEx Express (1-3 Business Days) - £30

Free shipping on orders over £250

Standard

Standard International (3-5 working days) - £20 (Free over £250 spend)

FedEx Standard (2-4 Business Days) - £30 (Free over £500 spend)

FedEx Express (1-3 Business Days) - £40

Free shipping on orders over £250

Standard

Standard International (3-5 working days) - £20-30 (Free over £250 spend)

FedEx Standard (2-4 Business Days) - £30-45

FedEx Express (1-3 Business Days) - £25-45

Please note all European orders are shipped with duties & taxes prepaid therefore you will not have to pay any extra import taxes to your country.

Please note orders to Canada will be shipped as DDP (Delivered Duties Paid) meaning we will be billed all duties and taxes and you will not have to pay any extra import taxes to receive your order.

Please note orders to the USA will be shipped as DDP (Delivered Duties Paid) meaning we will be billed all duties and taxes and you will not have to pay any extra import taxes to receive your order.

For EU, USA & Canada, see seperate sections above.

For all other countries, customs and import duties are charged once the parcel reaches its destination country. These charges must be paid by the recipient of the parcel.

Unfortunately, we have no control over these charges, and cannot tell you what the cost might be, as customs policies and import duties vary widely from country to country. It might be a good idea to contact your local customs office for current charges before you order, so you are not surprised by charges you were not expecting.

The customer must take full liability for any parcels returned to us due to unpaid customs charges. Postal charges, return shipment costs, customs charges and handling fees will all be deductible from any refund due.

If your order has not arrived when you were expecting it then please check the following:

Check you have received a dispatch confirmation email from us.

Check the tracking link via your dispatch confirmation email to view the most up to date information on the whereabouts of your parcel.

Check for text messages, emails and attempted delivery cards from one of our couriers. Your parcel may be awaiting collection at a local delivery depot or you may need to re-arrange delivery.

If you still can't locate your parcel then please contact our Customer Services team with your order number to hand. We will endeavour to find your parcel straight away.

Tracking information is automatically emailed to you once your order has been dispatched, you can also find this under your account.

During peak sales times and national holidays such as Christmas there may be delays in customs processing your order. If the parcel is still not with you, do not hesitate to contact us and we will check up on it for you.

Don't worry, this usually means it's already in your country waiting to clear customs. The tracking won't update as showing in your country until the item has cleared customs and been passed back to the carrier. It may be slightly delayed here due during busy shopping periods such as Black Friday and Christmas slowing customs down in some countries or any Public holidays.

Only the Blind reserves the right to amend or place on hold orders placed with incorrect delivery options without notice and to delay dispatch of items until the customer has confirmed correct postal address or confirmed it is a legitimate order by providing identification. The customer takes full responsibility for consequences of providing incorrect information - Only the Blind is not responsible for issuing refunds or sending replacements. 

If your order hasn’t been packed, we’ll try to amend the address or cancel, contact us immediately with your order number. Once packed or dispatched, changes aren’t possible. Please note we will only be able to do this during working hours and if we haven't replied confirming a change or cancellation, please assume this has not been done. (We may occasionally place an order on hold to confirm address details or payment security.)

Please bear in mind that these times are for the shipment by the carrier. These do not consider customs delays in certain countries which may slow these times down. This is unfortunately out of our control, and we cannot be held liable for any delays due to customs or extenuating circumstances such as bad weather etc.

Please allow an extra couple of days for shipping during busy periods such as sales or public holidays. 

You can contact us by emailing our team on support@onlytheblind.com and we will be happy to assist you.

We may in some circumstances use alternate carriers when it makes sense to do so, such as due to delays or suspensions of services with some carriers, or us upgrading your service in the case of larger orders.